Privacy Policy for Safar One

Last Updated: December 31, 2024

1. Introduction

Welcome to Safar One ("we," "our," or "us"). This Privacy Policy explains how Safar One, operated from Tashkent, Uzbekistan, collects, uses, discloses, and safeguards your information when you use our ride-hailing and delivery mobile application (the "App").

By using Safar One, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please do not use our App.

2. Information We Collect

We collect different types of information to provide and improve our service. Below is a comprehensive breakdown:

A. Personal Information You Provide

Data Type	Purpose	Required/Optional
Name	Account creation, identification during rides	Required
Email Address	Account login, service notifications, password recovery	Required
Phone Number	Account verification, rider-driver communication	Required
Password	Account security (stored as hashed value)	Required
Profile Photo (Drivers only)	Rider identification and trust	Required for drivers
Vehicle Details (Drivers only)	Matching riders with appropriate vehicles, safety verification	Required for drivers

B. Location Data Collection

For Clients (Riders):

• When collected: Only when the app is open and you're actively using it (foreground)
• Precision: Precise GPS coordinates (within 5-10 meters)
• Frequency: Continuously during active ride requests and ongoing rides; every 10 seconds when browsing the map
• Purpose:
  • Display nearby available drivers on the map
  • Set your pickup location automatically
  • Track your ride progress in real-time
  • Calculate accurate routes and estimated arrival times
  • Share your location with your assigned driver during the ride
• Shared with: Only your assigned driver during an active ride; Google Maps API for routing

For Drivers:

• When collected: When you're marked as "available" (online), both in foreground and background
• Precision: Precise GPS coordinates and bearing/heading direction
• Frequency: Continuously every 10 seconds when online
• Purpose:
  • Show your availability and location to nearby riders
  • Offer you relevant ride requests based on proximity
  • Provide turn-by-turn navigation to pickup and destination
  • Update riders on your real-time location during active rides
  • Calculate accurate ETAs for riders waiting for pickup
• Shared with: Nearby clients when you're available; your assigned rider during active rides; Google Maps API for routing
• Background collection: We collect your location in the background only when you're marked as "available" to ensure riders can see your real-time position

C. Ride and Delivery Information

When you request or provide a ride/delivery, we collect:

• Pickup and destination addresses: Exact locations and human-readable addresses
• Route information: The path taken during the ride, distance traveled, and duration
• Ride type: Selected vehicle category (e.g., Comfort, Tuk-tuk, Motorbike)
• Pricing: Estimated and final ride prices
• Timestamps: When the ride was requested, accepted, started, and completed
• Delivery details (for delivery services): Recipient name, phone number, package description, and fragility indicator

D. Ratings and Feedback

• Star ratings: Numerical ratings (1-5 stars) you give to other users
• Comments: Optional text feedback about your experience
• Purpose: Maintain service quality, identify excellent drivers, and address issues

E. Automatically Collected Technical Data

• Device information: Device model, operating system version, app version
• Usage logs: Features you use, screens you visit, search queries
• Crash reports: Technical diagnostics if the app malfunctions
• Purpose: Troubleshoot issues, improve app performance, understand user behavior

3. How We Use Your Information

We use your information for the following purposes:

A. Core Service Delivery

• Match riders with nearby available drivers based on location
• Facilitate real-time communication between riders and drivers
• Enable navigation and route calculation
• Process payments and maintain transaction records
• Track ride progress and notify users of status changes
• Manage user accounts and authentication

B. Safety and Security

• Verify driver identities and vehicle information
• Monitor for fraudulent activity or policy violations
• Investigate incidents, accidents, or disputes
• Maintain a record of completed rides for safety purposes
• Respond to legal requests and protect our rights

C. Service Improvement and Personalization

• Analyze usage patterns to improve app features
• Test new features and optimize user experience
• Display your ride history and saved locations
• Provide customer support and respond to inquiries

D. Communication

• Send ride status updates and notifications
• Deliver important service announcements
• Respond to support requests
• Send promotional offers (only with your consent, where required by law)

4. How We Share Your Information

Your privacy is important to us. We only share your information in the following limited circumstances:

A. Between Riders and Drivers

When a ride is matched, we share:

Rider Sees About Driver	Driver Sees About Rider
Name Profile photo Average rating Real-time location Vehicle details (model, color, license plate) Phone number (for in-ride contact)	Name Pickup location Destination address Phone number (for in-ride contact) Real-time location (during active ride) Package details (for deliveries only)

Important: This information is only visible during an active ride request or ongoing ride. After the ride ends, neither party can access each other's real-time location.

B. Third-Party Service Providers

We work with trusted third-party companies to operate our service:

• Google Maps Platform: We share location coordinates, pickup/destination addresses, and route requests to provide mapping, geocoding, and navigation features. Review Google's Privacy Policy.
• Cloud Hosting Providers: Your data is stored on secure servers provided by third-party infrastructure providers. These providers have access to your data only to perform services on our behalf and are obligated to protect it.
• Analytics Services: We may use analytics tools to understand app usage, but we anonymize personal identifiers where possible.

C. Legal Requirements and Safety

We may disclose your information if:

• Required by law or in response to valid legal requests (e.g., court orders, subpoenas)
• Necessary to protect our rights, property, or safety, or that of our users or the public
• Needed to investigate fraud, security issues, or policy violations
• In connection with a merger, acquisition, or sale of assets (you will be notified)

D. With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We take your data security seriously and implement multiple layers of protection:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols (HTTPS/TLS)
• Password Security: Your password is hashed using strong cryptographic algorithms and never stored in plain text
• Access Controls: Only authorized personnel can access user data, and access is logged and monitored
• Secure Infrastructure: Our servers are hosted in secure data centers with physical and network security measures
• Regular Security Audits: We conduct periodic security assessments to identify and address vulnerabilities

Disclaimer: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

After these periods, we securely delete or anonymize your data. Some data may be retained longer if required by law or for legitimate business purposes (e.g., resolving disputes, preventing fraud).

7. Your Rights and Choices

You have control over your personal information:

A. Access and Correction

• View and update your profile information in the app's settings
• Review your ride history and transaction records
• Request a copy of your data by contacting us

B. Location Control

• Revoke Permissions: Disable location access in your device settings (note: this will make the app unusable)
• Stop Sharing (Drivers): Go offline in the app to stop broadcasting your location
• Close App (Clients): Location sharing stops when you close the app

C. Account Deletion

• Delete your account directly in the app (Profile > Delete Account)
• You can also request account deletion via our web form at: https://safarworld.store/delete-account/delete-account.html.
• Deletion is immediate, and your data will be removed according to our retention policy
• After deletion, you will no longer be able to access your ride history or account information
• Exceptions: Some data (transaction records, safety reports) may be retained for legal compliance

D. Communication Preferences

• Opt out of promotional emails by following unsubscribe links
• Control push notification settings in your device settings
• Essential service notifications (ride updates) cannot be disabled

E. Data Portability

• Request a machine-readable copy of your data by emailing us

8. International Data Transfers

Safar One operates primarily in Uzbekistan. If you use our services from other countries, your data may be transferred to and processed in Uzbekistan or other countries where our service providers operate. These countries may have different data protection laws than your home country.

By using our App, you consent to this transfer. We ensure that appropriate safeguards are in place to protect your data during international transfers.

9. Children's Privacy

Safar One is not intended for children under 13 years of age (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

If we discover that a child under 13 has provided us with personal information, we will promptly delete it. Parents or guardians who believe their child has provided us with information should contact us immediately.

10. Third-Party Links and Services

Our App may contain links to third-party websites or services (e.g., Google Maps, payment processors). We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party services you access through our App.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

How we notify you:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will provide prominent notice in the app or via email
• Your continued use of the app after changes constitutes acceptance of the updated policy

We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Safar One
Email: leofillium@gmail.com
Address: Tashkent, Uzbekistan
Response Time: We aim to respond to all inquiries within 7 business days

13. Specific Information for Uzbekistan Users

Users in Uzbekistan have rights under local data protection laws. You may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing in certain circumstances
• Lodge a complaint with local authorities if you believe your rights have been violated

Thank you for trusting Safar One with your transportation needs.